Our Cancellation Policy
We understand that sometimes it is necessary to reschedule or cancel appointments. Therefore, please notify us at least 24 hours prior to your appointment time and we will gladly reschedule your appointment. Please understand that when you forget about or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time. Our appointments are confirmed 48 hours before because we know how easy it is to forget.
If we do not hear from you 15 or more minutes into your scheduled appointment time it is considered a “No-Show” and your card will be charged for 50% of the services scheduled. Please note that if you are over 15 minutes late for your appointment we may have to reschedule your service if it cannot be completed in the remaining time frame. All attempts to reschedule in a timely manner will be made.
For appointments cancelled or rescheduled within 24 hours or “no-shows”, we charge 50% of the service total.
In the event that a 24-hour cancellation fee is required, we will call you and request payment by phone. Once we receive the payment, we will be happy to schedule your next service.
Dolmor Salon Team
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